Returns Policy for UK Customers
At Novorise, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return an item. Please review our Returns Policy below:
1. Returns Period:
You have 14 days from the date of delivery to return any unused and undamaged items in their original packaging for a refund or exchange.
2. Eligibility Criteria:
To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as received. Personalized or custom-made items cannot be returned unless they are faulty or damaged upon arrival.
3. How to Initiate a Return:
To initiate a return, please contact our customer service team at concerns@novorise.co.uk to request the returns. Include the order number along with the reason for your return, so that we can facilitate the return.
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the item is faulty or damaged upon receipt. We recommend using a trackable shipping service and obtaining a proof of postage for your returns.
5. Refund Process:
Once we receive your returned items, we will inspect them to ensure they meet our return eligibility criteria. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items.
6. Exchanges:
If you would like to exchange an item for a different size, colour, or style, please indicate your preference when initiating the return. Exchanges are subject to availability, and any price differences will be adjusted accordingly.
7. Faulty or Damaged Items:
In the unlikely event that you receive a faulty or damaged item, please contact us immediately to arrange for a replacement or refund.
8. Non-Returnable Items:
Certain items, such as clearance items, are non-returnable unless they are faulty or damaged.
9. Returns Address:
Novorise Limited
Block-2, Unit 6, Dundyvan Industrial Estate, Barrowfield St, Coatbridge, ML5 4AQ Email: concerns@novorise.co.uk
United Kingdom
10. Contact Us:
If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our customer service team for assistance.
Novorise reserves the right to update or modify this Returns Policy at any time without prior notice. Please refer to our website for the most up-to-date information.
Thank you for shopping with us!